Australian domain names (ending in .au) are useful if you want to be recognised as an Australian based business.

There may be some small advantage in Google searches from within Australia too.

However, the Australian Regsitry is very strict on issuing Australian domains (.com.au, .org.au, .net.au etc). You will need to have an ABN or ACN for a relevant business or you may not be allowed to register the domain.

For a full explanation, please see the Eligibility Criteria.

Other top level domain names, e.g. .com are very much easier to obtain.

Many of our clients register multiple domain names, particularly if they wish to protect their business area from competitors.

You may add additional domain names as Parked Domains. For an full explanation please see the Hosting FAQs below.

There are now literally 100s of different domain name extensions available for you to register, have a look at the full list here.

An Add-on Domain is a domain that you can add to your existing website hosting account, without creating a new hosting account for that domain.

What this means is that you can have a seperate website, existing within your main hosting account.

The domain will share the disk space allocated for the account, and can have it's own email addresses. However, this domain will not have it's own cPanel as this feature only comes with a new website hosting package.

A Parked Domain means a domain name which you own, is Parked on your hosting account.

A Parked Domain displays the same website as the primary hosted domain. This is useful if you have several similar domain names which should display the same website.

For example:

yoursite.com
yoursite.com.au
yoursite.org
...etc

You may have email addresses using these domain names if you wish e.g. sales@yoursite.com.au

Each hosting account allows a number of Parked Domains to be set up.
This means you can have multiple domains which will display the same website.

A Parked Domain displays the same website as the primary hosted domain. This is useful if you have several similar domain names which should display the same website.

For example:

yoursite.com
yoursite.com.au
yoursite.org
...etc

To set up a Parked Domain, change the DNS (Nameserver settings) of your domain to be the same as your main domain name. (Allow for propagation time of up to 48 hours.)

Most of our customers should use these DNS Nameserver settings:

ns1.hosting-services.net.au
ns2.hosting-services.net.au
&
ns3.hosting-services.net.au

Log into your website hosting account cPanel and go to 'Parked Domains'.
Enter the domain you wish to park. 

Very good. Our server uptime for financial year 2011/2012 was 99.81%.

Your website will be hosted and supported, right here in Australia.

All new Hosting accounts are now located in market-leading ultra high-tech Data Centres in Sydney, New South Wales & Melbourne, Victoria.

AISweb's servers are located in privately owned state-of-the-art Australian data centres. These world-class multi-homed facilities connect directly to Tier 1 backbones with diverse path connectivity and are supported by fully redundant environmental and power systems. The staff of certified network engineers and technicians monitor the network and server operations continually around the clock.

It is a challenge to become a trusted provider and be recognised with reliability by users. Our facilities are trusted by over 100,000 websites worldwide and are currently home to over 1,500 hosting servers. High performance bandwidth, test-driven reliable systems, exceptional support, this is how AISweb operates.

Speed & Connectivity

Our connections are the best connections. The Data Centres are located in multi-homed connections. We do not limit ourselves to only one carrier nor do we use cheap cogent bandwidth. We are connected to TIER 1 providers.

Our main lines are, Level3 gigE, UUNET OC-12, and TimeWarner OC-48 Our bandwidth power is limitless for your account.

OC-48 = 2,488 Mbps
OC-12 = 655 Mbps
gigE = 1,000 Mbps

Each hosting account allows a number of Add-on Domains to be set up. This means you can use your hosting account for several different websites.

Setting up an Add-on Domain creates a new folder within the public_html directory of your website hosting space. You upload the website for the Add-on domain into this folder.

To set up an Add-on domain, first change the DNS of your new domain to match your main domain.
For most of our customers this will be:

ns1.hosting-services.net.au
ns2.hosting-services.net.au
&
ns3.hosting-services.net.au

Go to where you registered your domain to change your DNS settings. Keep in mind that this DNS change can take up to 24-48 hrs to be recognised and take effect globally (propagate).

Next, log into your website hosting account cPanel and click on Addon Domains in the Domains section.

Enter the domain eg: myotherdomainname.com.

In the next field (Username/directory/subdomain), enter the name you want the directory in public_html to be called.

Password: This can be anything you like. (It will only be used if you want to give someone an FTP account with access only to this new directory. Most people will never use this password)

Set up the add-on domain. You can then upload the new website into the folder that was created inside public_html.

cPanel Control Panel email Setup Tutorial.

This tutorial shows you how to set up an email account in your web site hosting account cPanel control panel.

After you have set up email accounts in cPanel you will be able to send and receive emails from your domain using webmail or using an email program on your computer such as Outlook, Thunderbird etc.

Setting up email accounts in cPanel.

Step 1) To set up email accounts you need to log in to cPanel. To login to cPanel type www.yourdomain.com/cpanel in the address bar of your internet browser. Replace yourdomain.com with your actual domain name.

Type in Your Username and Password ( which can be found in the New Account Information email you received when you bought our hosting ).

Step 2) Click the Email Accounts icon 

Step 3) Choose an email account name and enter it in to the email: box.

Then choose a suitable password. Choose a password that is easy to remember but would be hard for anyone to guess. Best passwords are those which contain a combination of numbers and letters lower & uppercase. You can let the system choose a password for you if you prefer.

Type your chosen password in to the Password: Box. The default Quota per mail box is 250 Mb. If may want to increase your quota or have an unlimited* quota. (*unlimited up to your hosting account's general disk space allowance)

Note: If your email account becomes full, or if your Hosting account disk space is filled-up, all mail sent to you will not be able to be delivered.

Please be sure to always allow yourself enough Quota to receive mail and remember to check your email account for mail regularly.

Congratulations. You have set up an email account in cPanel.

You may like to refer to our other FAQ wuth illustrated instructions for setting  up Outlook (etc) to read your mail: How to setup Outlook to read your email

"My emails arn't working..."

It's our number one most frequently asked question. This page is here to help, grab a coffee and let's get started.

1. Access your emails directly from your website

Keeps you going while you sort out your email program (Outlook) issues.

Go here:   www.yourwebsite.com.au/webmail

Username = Your full email address, e.g.  simon@yourwebsite.com.au

Password = Your email password for this email account¹

Choose one of the three email systems e.g. RoundCube, click Inbox and away you go.

¹If you don't know your email password, you can login to your site's hosting control panel (cPanel), like this:

www.yourwebsite.com.au/cpanel
username (often the first 8 characters of your domain name)
cPanel password

Then go to Email Accounts and you can reset your email password.

If you don't know your cPanel login, you'll need to contact us.

2. Microsoft Outlook, love it or loathe it, a lot of people do use this email program.

There are various versions, but you need to find your account settings. Something like Tools / Accounts or File /Account Settings /Account Settings (again) then choose the email you want to change.

There are two different systems, POP & IMAP, let's start with the most common, POP.

POP

Make sure your settings are similar to this example. Note that the Mail Servers are mail dot yourdomain.com, and not mail @ yourdomain.com

Ok, so now click More Settings... then click the Advanced tab.

Make sure you have the correct Port Numbers as below, 110 & 587.

IMAP

IMAP is often used if you want to check your emails from more than one device. E.g. on your phone and your computer.

Follow the instructions above but change the following two settings:

Account Type IMAP instead of POP3

Incoming Mail Port = 143 instead of 110

--------------------------------------------------

'OK' that and test, should be ok. If it's not:

1. Login using Webmail (section 1 above) to check that you have the correct email password.

2. Carefully check your settings in Outlook.

3. If it still fails, note any error messages and let us know exactly what's happening. For example is it sending but not recieving etc.

4. Multiple failed attempts with a wrong password will cause you to be blocked by our firewall. You can either wait for this to expire in 24 hours or contact us with your IP Address. We can then un-block you.
To get your IP Address, just go to this website: www.whatismyip.com
Your IP Address will be a series of numbers similar to this 123.456.78.900

Yes you can, you just use Webmail. Which means you can access your email using a web browser from anywhere, even when you are away from your own computer.

Simply point your web browser to http: // www . yourdomain .com/webmail/.
(replace yourdomain.com with your actual domain name and remove spaces)

Remember that your username is  you@yourdomain.com and password is your email password.

(replace the you with the name you have set up, replace yourdomain.com with your actual domain name)

Then choose an email client (program), e.g. SquirrelMail to read and send mail.

It's also useful to use Webmail like this if you are having problems with your computer's email system, e.g. Outlook.

Alternate method
Just login to your hosting cPanel (www.yourdomain.com/cpanel), then open Email Accounts. To the right of each account, click More v / Access Webmail.

To change the email forwarding details that were set up when registering the domain go to our web site www.best4lessdomains.com

Near the top right hand side of the page you will see a Login box. Log in using the Username and Password given to you when you signed up as a member.

Once logged in click the manage domain link at the top of the page, then scroll down the page where you will see a section titled Email Forwarding. Click on the Email Forwarding link.

You have two options. "Modify Existing Email Forwards" or "Get Email Forwarding".

Click either button and you will be directed to a page where you will see a drop down menu box. Select the domain you wish to redirect or modify and click the select button.

You can add new aliases by entering the new details and clicking the add button. If you want to have a single alias forward to multiple email targets, please add the another alias, but with a different target. Our system will pick this up automatically.

You can add catch-alls to our system, which will forward any email to your domain name which isn't caught by your aliases. Be aware that you are likely to get a lot of spam going to the catch-all address.

You may choose to have the catch-all forwarding to multiple addresses.

Our email Forwarding Service is free.

In this example, we'll be using Microsoft Outlook, but the settings will be similar whichever email software you use. (We use and recommend Thunderbird from Mozilla)

1. Open MS Outlook and click Tools/E-mail accounts. Click Add a new e-mail account and click Next>

2. Choose POP3 and click Next>

3. Look at the screenshot below. In this example our website is called www.sagan.com and our email address is setup as carl@sagan.com. Carefully check your settings against these example ones>

Notes. Your Incoming mail server (POP3) is mail.yourdomain.com, NOT mail @ yourdomain.com

Your User Name is your entire email address, not just your name.

4. Your Outgoing mail server (SMTP) should be your Internet Service Provider's smtp server, below are some examples depending on your ISP:

4. Click the More Settings... button and on the Advanced tab, ensure that Leave a copy of message on the server is NOT ticked.

5. On this same tab, check that the Port numbers are 110 (incoming) and 25 (outgoing).

6. You are now ready to click Test Account Settings... you should get all ticks and then receive the test email.

Please carefully follow these instructions to set your email program up to work with a secure server.

NB. These methods won't work on a normal server, only do this if you have been advised it's necessary.

* Before you start, make a note of your current settings so you can go back if you have a problem.*

1. Microsoft Outlook

Your version may look slightly different to these screen shots but just check that your settings match these.

In this example, our website is

www.evynco.com

our email address is

paul@evynco.com

How to get to your settings in Outlook (will vary depending on your version of Outlook):

1. Click the File Tab.

2. Select your account from Account Settings.

3. Double-click your email account to see the settings.

Example A - you use your website as Incoming AND Outgoing mail server.

The big moment, click Test Account Settings...

You should get two ticks for logging on to Incoming Server and Sending Test Email.

If you get an error message. Carefully recheck all your settings and try again.

If you still get an error, revert to your original settings and open a Support Ticket so we can help. Include the exact settings you are using, preferably send us screenshots.

Please Note ! The first time you use this method, you may see a pop-up warning. You just need to Confirm that you're happy, this warning won't appear again.

(This warning is just because you are doing this BEFORE the security change is implemented on 14th April)

Example B - Using your Internet Service Provider (ISP) to SEND your emails.

The above settings, using your website as the Outgoing Server will usually work. However we do recommend you change to send via your Internet Service Provider (ISP). Here's how:

1. Find out what the ISP's smtp server name is, see our list here.

Enter it as the Outgoing Mail Server.

2. Click More Settings... button.

On Outgoing Server tab, does not need authentication.

3. On Advanced tab, Incoming Port should be 995, server requires encrypted connection.
Outgoing Port number should be 25 and do not select encrypted connection.

Please Note ! The first time you use this method, you may see a pop-up warning. You just need to Confirm that you're happy, this warning won't appear again.

(This warning is just because you are doing this BEFORE the security change is implemented on 14th April)

Outgoing Mail Servers (SMTP) for major Australian ISPs.

If your ISP is not listed, just ask them or ask Google...

 2. Thunderbird and other email systems.

If you use Thunderbird, Mac Mail or another email system, the settings above will be the same although your settings screens will differ to our screenshots.

Here's what it looks like in Thunderbird:

And Outgoing. This is using the ISP to SEND, which is what we recommend.

Please Note ! The first time you use this method, you may see a pop-up warning. You just need to Confirm that you're happy, this warning won't appear again.

(This warning is just because you are doing this BEFORE the security change is implemented on 14th April)