NB. These methods won't work on a normal server, only do this if you have been advised it's necessary.
* Before you start, make a note of your current settings so you can go back if you have a problem.*
Your version may look slightly different to these screen shots but just check that your settings match these.
In this example, our website is
our email address is
How to get to your settings in Outlook (will vary depending on your version of Outlook):
1. Click the File Tab.
2. Select your account from Account Settings.
3. Double-click your email account to see the settings.
You should get two ticks for logging on to Incoming Server and Sending Test Email.
If you get an error message. Carefully recheck all your settings and try again.
If you still get an error, revert to your original settings and open a Support Ticket so we can help. Include the exact settings you are using, preferably send us screenshots.
Please Note ! The first time you use this method, you may see a pop-up warning. You just need to Confirm that you're happy, this warning won't appear again. (This warning is just because you are doing this BEFORE the security change is implemented on 14th April)
The above settings, using your website as the Outgoing Server will usually work. However we do recommend you change to send via your Internet Service Provider (ISP). Here's how:
1. Find out what the ISP's smtp server name is, see our list here.
Enter it as the Outgoing Mail Server.
2. Click More Settings... button.
On Outgoing Server tab, does not need authentication.
3. On Advanced tab, Incoming Port should be 995, server requires encrypted connection.Outgoing Port number should be 25 and do not select encrypted connection.
If your ISP is not listed, just ask them or ask Google...
If you use Thunderbird, Mac Mail or another email system, the settings above will be the same although your settings screens will differ to our screenshots.
Here's what it looks like in Thunderbird:
And Outgoing. This is using the ISP to SEND, which is what we recommend.