[NB. It's possible your email program, e.g. Outlook, Thunderbird etc is set to synchronise with your Webmail. In that case, deleting from Webmail will ALSO delete the email from your email program. If you're not sure, delete one or two emails from Webmail, wait a while and check that they remain in your email program.]
1. Login to your webmail like this.
Password = your password for this email account 1
2. You will be offered three email systems, choose any one, for example RoundCube.
These are full email systems, and are a useful backup way of accessing your emails if you have problems or are away from your own devices.
3. Navigate the folders in the left column and delete all the old emails.
You may have several pages, use the arrows at bottom to navigate.
Another way is to access your hosting control panel (cPanel).
Username: (often the first 8 characters of your domain name) 2
Then choose Email Accounts.
Next to your email address, click MANAGE
Now click Free-up Email Storage
For the Inbox and other folders, click v Manage
Select from the drop down Messages to Delete then click Delete Permanently
1 If you don't know your email passwords, you can reset them in cPanel > Email Accounts.
2 If you don't know your cPanel login, please contact us for help.
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