The Really Helpful Email Page

"My emails aren't working..."

It's our number one most frequently asked question. This page is here to help, grab a coffee and let's get started.

(Looking for how to delete old emails ? Go here >)

First up you can test both your incoming & outgoing email here:

1. Access your emails directly from your website

Keeps you going while you sort out your email program (Outlook) issues.

Go here:

Username = Your full email address, e.g.  This email address is being protected from spambots. You need JavaScript enabled to view it.

Password = Your email password for this email account1

Choose one of the three email systems e.g. RoundCube, click Inbox and away you go.


1If you don't know your email password, you can login to your site's hosting control panel (cPanel), like this:
username (often the first 8 characters of your domain name)
cPanel password

Then go to Email Accounts and you can reset your email password.

If you don't know your cPanel login, you'll need to contact us.


2. Microsoft Outlook, love it or loathe it, a lot of people do use this email program.

There are various versions, but you need to find your account settings. Something like Tools / Accounts or File /Account Settings /Account Settings (again) then choose the email you want to change.

There are two different systems, POP & IMAP, let's start with the most common, POP.


Make sure your settings are similar to this example. Note that the Mail Servers are mail dot, and not mail @

outlook settings


Ok, so now click More Settings... then click the Advanced tab.

Make sure you have the correct Port Numbers as below, 995 & 465.


 outlook config more


Check on the Outgoing Server tab that you have "My outgoing server (SMTP) requires authentication" ticked.

 outlook outgoing server image



IMAP is often used if you want to check your emails from more than one device. E.g. on your phone and your computer.

Follow the instructions above but change the following two settings:

Account Type IMAP instead of POP3

Incoming Mail Port = 993 instead of 995



'OK' that and test, should be ok. If it's not:

1. Login using Webmail (section 1 above) to check that you have the correct email password.

2. Carefully check your settings in Outlook.

3. If it still fails, note any error messages and let us know exactly what's happening. For example is it sending but not recieving etc.

4. Multiple failed attempts with a wrong password will cause you to be blocked by our firewall. You can either wait for this to expire in 24 hours or contact us with your IP Address. We can then un-block you.
To get your IP Address, just go to this website:
Your IP Address will be a series of numbers similar to this 123.456.78.900



While we make every effort to ensure that material on this site is accurate and up to date (unless denoted as archived material), such material does in no way constitute the provision of professional advice.

We do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this website or any linked site.

Users should seek appropriate independent professional advice prior to relying on material published here, which is published for reference purposes alone.



Meet the team

  • Paul
    Paul Head Honcho. Programmer since the days before the internet.
  • Bronwyn
    Bronwyn Financial and admin genius. Colour consultant extraordinaire.
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    Evyn Trainee coder, tester and suggester of great ideas.